With the changing needs and advancement in the technology, people have shifted to asking for on-demand transportation services, which means that they want flexible routing with ad-hoc scheduling. The best part about on-demand transport is that they are able to hire any type of small or medium vehicle that is responsible to pick them up from one place and drop at another location. The transportation is a combination of public and private services where, the general public is able to enjoy a personal transport experience with on-demand vehicles offered by the private companies.
Normally, the concept of on-demand transportation is associated with the taxi industry that is solely working for the general public and allows them to find a perfect vehicle according to their needs. The concept is also applied on private taxis or small charter vehicles where, people use respective companies’ websites or applications to hire a transport. Whether it is airport transfers or guided tours, there are all types of vehicles to meet their needs.
The trend of real-time on-demand services is growing and it is expected that the future is going to be full of convenience and comfort for the passengers. The most important catalyst of change is the innovative communication and information technology that are responsible for stimulating the rate, thus increasing operational efficiency, safety of passengers and cost effectiveness. With emerging technologies, it means that people can use book-and-track taxis, ride-sharing business models and smartphone applications. Their use is limited by resources, commitment, capability and regulatory frameworks and their ability to simplify user experience is the most influential factor for people to go with real time on-demand taxi services.
The taxi industry strives to facilitate all types of passengers- whether they are students, business associates, teachers, doctors or even, people with disabilities. Their transportation services are equally dedicated for all of them and with their on-demand taxis, disabled people are in a better position to travel. With this feature, the future of taxi industry is really bright and after the introduction of driverless vehicles, there would be nothing impossible for them!
The impact of change in technology and modification in travelling experience cannot be anticipated until there are supporting laws that work as a back-up for the taxi companies to keep offering their services. In order to ensure that the cities, they are operating in, allow them to continue their services, there has to be laws that encourage companies to keep on innovating their services while ensuring integrity and safety of the passengers. For this, there are four reforms proposed by the taxi industry experts:
• Simple Approach: Creating a piece of legislation that supports all types of on-demand taxi services.
• Improvement in Service Quality: Creating a comprehensive licensing framework that brings focus over the quality, efficiency and safety of vehicles, instead of the services offered in the taxi industry.
• Ensuring Accountability: Making the companies as well as drivers accountable for offering on-demand taxi services.
• Maintaining Accountability: By explaining the power and role of the regulator along with possible penalties, the companies and drivers are liable to comply with industry standards or else, they would have to meet the consequences.
The future of real time on-demand taxi services depends upon the efficiency and effectiveness of the taxi companies because if the companies comply with industry rules and regulations and the city laws are in their favor, passengers will be able to enjoy their ride and would help the industry to grow bigger.